預約確認、更改及取消：
  1. 預約確認函：預約後請記得查收預約確認電郵，並準時報到，逾時視同取消。
  2. 更改時間或取消預約：請於預約時間前一天，點選預約確認函下方之「更改預約時間」、「取消預約」選項進行修改。
  3. 如預約當天臨時有事，請務必致電本處總機604-689-4111取消預約，否則將註記失約乙次，將影響您日後預約權利。
  4. 預約未到次數達2次以上者，本處將註銷半年內預約權利。
  5. 護照更新申請不得佔用"海外出生，首次護照申請"之預約。

Appointment confirmation, rescheduling, confirmation:
  1. Please check your appointment confirmation email after booking. Note: Over delaying your appointment will result appointment cancellation.
  2. Rescheduling or cancelling an appointment has to be done a day prior to the appointment; it can be done via the Reschedule Appointment or Cancel Appointment button in the confirmation email. 
  3. For last minute cancellation or rescheduling, please call 604-689-4111. Any no-show will be saved in our record.
  4. Two and more no-shows will be blocked from making any reservation for 6 month.
  5. Passport renewal applicants shall not book under "First time passport application." 

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